Stay in Control
Gravira Responsible Gambling is at the heart of our approach to player safety and wellbeing. Our commitment is to create an environment where enjoyment and control go hand in hand, and where every Canadian player can make informed choices about their play. Policies, tools, and support are designed to prevent harm and encourage healthy habits while offering clear information about limits, breaks, and options for those who need extra help. Responsible gaming is a shared responsibility, and our team is dedicated to supporting customers every step of the way.
Our Responsible Gambling Principles
Player protection guides our policies, aiming to reduce risk and promote safe engagement. Clear rules and transparent communications are provided so that users understand their rights and the safeguards available. Regular reviews of our practices ensure ongoing alignment with best practices and evolving standards for responsible play in Canada.
Tools to Manage Your Play
Deposit and Loss Limits
Customizable deposit and loss limits are available to help control spending and manage budgets. Limits can be set on a daily, weekly, or monthly basis, and adjustments downward take effect immediately. Requests to increase limits may require a cooling-off period, which supports careful decision making and prevents impulsive changes.
Time Limits and Session Controls
Session time reminders and enforced breaks help maintain healthy play patterns. Players can activate reality checks that notify them after defined intervals, and automatic logout options are provided to encourage breaks. These features are intended to support balance and reduce the risk of extended sessions.
Self-Exclusion and Cooling-Off
Self-exclusion options range from short cooling-off periods to long-term or indefinite exclusion. During an exclusion, account access and promotional communications are suspended. Our account team provides guidance on how to initiate self-exclusion and what to expect during the process.
Recognizing Signs of Problematic Behaviour
Warning signs include chasing losses, significant changes in mood or sleep, using gambling to escape stress, and difficulty sticking to set limits. If friends or family express concern, or if financial or personal responsibilities are being neglected, prompt action to reduce play or seek help is advised. Supportive intervention can prevent escalation.
Guidance for Staying in Control
Practical steps include setting strict deposit and time limits, scheduling breaks, avoiding gambling when stressed or impaired, and treating gambling as entertainment rather than income. Regular self-assessment and honest reflection about patterns of play help maintain control. Our help pages offer checklists and tools to support healthy choices.
Professional Help and Support
Access to professional support is encouraged for anyone who feels gambling is causing harm. We provide links and referrals to Canadian services and helplines, including provincial counselling and national resources. Confidential support, counselling, and treatment options are available and we will assist customers in connecting with these services when requested.