Terms and Conditions Policy
This Terms and Conditions page explains how Gravira operates and sets out the rules governing use of our platform and the relationship between our company and its users. The document is intended to clarify responsibilities, eligibility, account handling, and other legal aspects of accessing games, bonuses, and payment services. Readers should review these terms carefully before registering or depositing funds; continuing to use the site constitutes acceptance of the terms that follow.
Account Responsibilities
Account holders must provide accurate and up-to-date personal information during registration, and we may suspend or close accounts that contain false or incomplete data. Login credentials are the user’s responsibility, and sharing passwords or account access is prohibited; we reserve the right to restrict access if security concerns arise. Identification and verification documents may be requested at any time to comply with anti-money laundering and responsible-gambling obligations, and completion of verification is required before withdrawals.
Registration and Verification
The registration process requires valid contact details and selection of account currency; users must not create multiple accounts. Document verification typically includes government-issued ID and proof of address, and we will notify users of required uploads and expected processing times.
Eligibility Requirements
Access to our services is limited to individuals who meet legal gambling age in their jurisdiction, normally at least 18 years old or the higher legal age in a Canadian province or territory. Location-based restrictions apply and we may refuse service where online gambling is prohibited. Users must be residents of permitted jurisdictions and must not use VPNs or other tools to circumvent geo-restrictions.
Acceptable Use of the Service
Use of the platform must comply with applicable laws and these terms; abusive, fraudulent, or illegal behaviour is prohibited. Automated play, collusion, chargeback abuse, or attempts to manipulate game outcomes will result in account suspension and forfeiture of funds. Communication channels must be used respectfully, and any misuse of promotional or support systems will be treated as a breach.
Bonus and Promotion Rules - General Principles
Promotions and bonuses are governed by specific terms published with each offer, and we apply general principles such as one bonus per person, household, or IP unless stated otherwise. Wagering requirements, contribution percentages by game type, maximum bet limits during bonus play, and excluded payment methods may apply. Abuse of bonuses or attempts to exploit promotional mechanics can lead to cancellation of bonus funds and winnings.
Deposits and Withdrawals
Deposits are generally accepted in CAD and via supported payment methods listed in the cashier; minimum and maximum limits will apply per method. We may apply holds for verification and will not process withdrawals until KYC is satisfied. Withdrawal processing includes internal review times followed by settlement via the chosen payout method, and limits or staged payments may apply for large sums.
Dispute Handling
Concerns or disputes should be raised promptly through our support channels, and we aim to investigate and respond within a reasonable timeframe. If a resolution is not reached internally, users may be directed to independent dispute resolution where available under the applicable licensing jurisdiction. Records of games, transactions, and communications will be used in any investigation.
Updates to the Terms
Terms and Conditions may be updated periodically to reflect legal, operational, or regulatory changes, and we will publish revised terms on the site with an effective date. Continued use of the service after publication constitutes acceptance of changes, and users who do not accept updates should close their accounts in accordance with account closure procedures.