Privacy Policy

Welcome to Gravira's Privacy Policy. This page explains how we collect, use, disclose, and protect personal information when you create an account, make deposits in CAD, play games, or interact with our services from Canada. The following sections describe the types of data we gather - personal, technical, and transactional - the legal reasons for processing, the safeguards we maintain, and the rights available to you under applicable privacy frameworks. Clear examples and contact options are provided so that you can manage your information and understand how we handle it responsibly.

Types of data we collect

Personal information includes identity and contact details such as name, date of birth, residential address, email, and phone number collected during registration or KYC verification. Technical data covers device identifiers, IP address, browser and operating system details, and log information that enable secure access. Transactional records consist of deposits, withdrawals, bet history, payment method details, and any support communications necessary to operate your account and comply with anti-money laundering rules.

How we use your information

Account administration and regulatory compliance are primary uses of your data. Processing supports identity verification, payment settlement in CAD, fraud prevention, dispute resolution, and responsible-gambling measures. Operational uses include providing customer support, improving service reliability, and performing analytics to detect suspicious patterns. Consent is obtained for marketing communications, and you may opt out of promotional messages at any time.

Data protection and security practices

Robust technical and organisational measures are in place to protect personal information. Encryption is used for data in transit and, where appropriate, at rest. Access controls, role-based permissions, regular security training for staff, and periodic vulnerability assessments reduce risk. Third-party vendors are evaluated for security compliance, and incident response plans are maintained to address potential breaches promptly while meeting applicable notification requirements for Canadian users.

Cookies and tracking technologies

Session and persistent cookies help maintain login sessions, remember preferences, and support secure site functionality. Analytics tools collect aggregated usage data to enhance site performance and user experience. Advertising identifiers and pixel tags may be used to deliver relevant offers where permitted. Browser settings allow you to block or delete cookies, and an in-site preference centre provides granular controls for tracking and marketing choices.

User rights regarding your data

Access, correction, and deletion requests can be submitted through your account settings or by contacting our privacy team. You may request a copy of personal data we hold, ask for inaccuracies to be corrected, or request erasure where retention is no longer required for legal or business purposes. The right to restrict or object to certain processing and the right to data portability are available subject to legal limitations and security checks to verify identity.

Data sharing and third parties

We share information with service providers acting on our behalf such as payment processors, KYC and identity-verification partners, game and platform providers, analytics and anti-fraud services, and legal advisors when necessary. Transfers are governed by contracts requiring appropriate safeguards. Disclosure to authorities may occur to meet legal obligations or to protect the rights and safety of users and the platform.

Updates to this privacy policy

Policy changes will be posted on this page and, where appropriate, notified by email to affected Canadian users. Continued use of our services after a change constitutes acceptance of the revised policy. For questions or to exercise your rights, contact our privacy team via your account portal or [email protected].